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Truist - Inflow/Outflow Swapped
Incident
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Resolved
After monitoring Truist’s connection for the past few days, we’ve confirmed that the issue is resolved!
Monitoring
Our Direct Import provider has resolved the issue with Truist transactions! 🎉 Transactions dated on or after today should import correctly, however if you are still running into issues, please remove and re-add the connection. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Identified
We've identified the cause of the issue with Truist tranactions importing incorrectly, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Thank you for your continued patience!
Update
We're still investigating this issue with our Direct Import provider and we'll continue to keep you updated as things progress. Don't forget—if this is wreaking too much havoc on your budget, you can unlink the affected account(s) and use our other transaction entry methods to keep your budget up to date.
Investigating
We are investigating a spike in transactions importing incorrectly with Truist. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, switch the amounts for any transactions that have already imported with inflows/outflows swapped. If this is wreaking too much havoc on your budget, you may want to unlink the affected account(s) and use our other transaction entry methods to keep your budget up to date!
This incident affected: Direct Import Providers (MX).