Active Incident
Direct Import Partner - System MaintenanceDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


November 14, 2018 6:53PM UTC
[Identified] One of our Direct Import Partners is performing some necessary maintenance today. The downtime is estimated to be around 15 minutes, so if you're having trouble adding an account or troubleshooting a connection, that's why! Let us know at [email protected] if you continue to have trouble outside the maintenance window.
Delayed ImportsOperational

Incident Status

Operational

Components

Direct Import Provider


November 9, 2018 9:02PM UTC
[Investigating] We're seeing a delay in how long it takes transactions to import. We've reached out to our Direct Import partner and they're already working on a fix. In the meantime, we're working on a temporary solution from our side as well.

November 14, 2018 9:57PM UTC
[Monitoring] Our Direct Import Partner fixed up the issue with delayed imports, so you should see everything import on time now! We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!
Bank of America - System MaintenancePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


October 31, 2018 1:27PM UTC
[Identified] Bank of America will be performing some system maintenance from 10/31 - 11/8, which requires disabling access to aggregation traffic. We expect things to be back up and running soon after BofA completes their system maintenance, but please reach out to [email protected] if you have any questions.

November 9, 2018 11:27PM UTC
[Monitoring] Now that Bank of America has completed their maintenance, you should be able to reconnect any accounts you have or import your transactions by clicking the Import button at the top of your account register and following the prompts. :) If you're still having trouble, write in to [email protected]!
Citibank - Duplicate TransactionsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


October 24, 2018 8:38PM UTC
[Investigating] We are investigating an elevated number of users seeing duplicate transactions importing into their accounts. While we work with our Direct Import partner on this issue, you are welcome to delete any duplicates that come in.
TD Canada Trust and TD Bank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


February 25, 2018 7:38PM UTC
[Investigating] We are investigating an elevated number of errors connecting to TD Canada Trust and TD Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

March 6, 2018 6:24PM UTC
[Investigating] This issue with TD Canada and TD Bank is confirmed as being widespread. Our Direct Import partner is aware of how many users this is affecting and it's still being very actively worked on. Thank you for your patience!

April 3, 2018 4:20PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Canada Trust and TD Bank. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!

August 1, 2018 5:24PM UTC
[Monitoring] Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. We will be continuing to monitor this issue. In the meantime, our Direct Import partner is in contact with TD to resolve this. They issued the following statement: "We're currently working with senior leaders at TD to complete the necessary onboarding reviews they're implementing as a part of a new protocol for all data aggregators. We are waiting on the TD team to approve an evaluation that will allow TD users to reconnect their accounts as a part of the final phases of this process."

October 1, 2018 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


November 14, 2018 6:07PM UTC
[Identified] Fifth Third Bank: Our Direct Import partner has confirmed that they need to make a fix to their integration with Fifth Third Bank. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it! HSBC: HSBC has made a change to the login process. Our Direct Import partner has confirmed that they need to make a fix to their integration with HSBC. This happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it! ---- Target Red Card: Our Direct Import partner has confirmed that they need to make a fix to their integration with Target Red Card. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it!

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly