[Investigating] We're investigating a higher number of Citibank transaction delays.
To stay on top of things in the meantime, we hope you’ll give one (or more!) of our other transaction entry methods a try.
[Monitoring] Things are steadily improving, but you may experience more issues/delays until PNC has fully ironed out all the kinks with the merger of BBVA customers to their site. If any issues persist beyond 48-72 hours, feel free to reach out to our support team!
October 12, 2021 8:25PM UTC
[Identified] We're aware of widespread connection failures to PNC. Our import partner let us know this is due to some maintenance PNC is doing on their end, but they are keeping a close eye on it.
We suspect this is related to PNC's recent acquisition of BBVA and their subsequent transition of BBVA customers to PNC's site, which may be overloading their site; limiting our import partners ability to connect and import transactions.
If you find you're unable to connect for more than 48 hours, please feel free to reach out to us at [email protected]
More info re: PNC's merger with BBVA can be found here: https://www.pnc.com/en/about-pnc/topics/acquisition-update.html?WT.mc_id=ACQ_offline_001#tab5301
[Identified] Our import partners are still developing new integrations in order to support Truist, as well as any Suntrust and BB&T customers who have not yet been transitioned to Truist.
That said, quite a bit of progress has been made, so if you've already been transitioned to Truist and your BB&T or Suntrust connection is no longer working, please remove that connection and try creating a new one by searching for "Truist" in YNAB. Depending on the import partner your connections are routed through, you will see one of the following: Truist, BB&T (Truist) or Suntrust (Truist). Choose one and follow the prompts to create the connection. If you run into any trouble, please reach out to us at [email protected]!
October 10, 2021 5:45PM UTC
[Identified] We're aware of a widespread issue due to the SunTrust and BB&T merger into Truist.
SunTrust & BB&T customers who have transitioned to Truist, may have trouble connecting until the merger is complete for all customers and our import partner has finished building a new integration with Truist.
[Identified] Plaid, one of our Direct Import Partners, recently upgraded their integration with Chase to use OAuth. So, if you have a Chase connection in your account that isn't working, first, reconcile your Chase account(s) to prevent duplicate transactions from importing:
Web - http://docs.youneedabudget.com/article/166-reconciling-accounts
iOS - http://docs.youneedabudget.com/article/166-reconciling-accounts
Then, remove your previous Chase connection and re-link your accounts by adding a brand new connection:
Web - https://docs.youneedabudget.com/article/955-managing-connections
Mobile - https://docs.youneedabudget.com/article/1204-manage-connections-mobile
If you're still having trouble, we’re always here to troubleshoot issues—just give us a holler via email or chat with us inside YNAB.