[Monitoring] We've seen substantial improvements here (i.e. fewer YNABers reporting this issue)! Our import partner is still working with Chase, but we're very hopeful this signifies they're making a lot of progress. :)
March 28, 2021 4:49PM UTC
[Identified] Our import partner is working closely with Chase to get this issue resolved. Thank you for your continued patience!
February 12, 2021 7:41PM UTC
[Investigating] We are investigating an elevated number of Chase connection issues and transaction delays.
While we work with our import partner on this issue, please continue to keep your accounts updated with other transaction entry options: docs.youneedabudget.com/article/32-recording-spending-adding-transactions
[Monitoring] While we are still seeing sporadic reports of this, the majority of YNABers are able to connect after running through basic troubleshooting steps (clearing cache, attempting on mobile, or in a private window, etc.).
If the issue is persisting for you, please reach out and let us know!
February 22, 2021 9:29PM UTC
[Investigating] Our import partner is continuing to work closely with Citibank to try to resolve these OAuth related connection issues. We recommend you continue to try to add the connection whenever you're able, as some YNABer's mentioned having success after repeated attempts. Thank you for hanging in there while these kinks in our new OAuth connections are sorted out!
December 28, 2020 7:32PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Citibank where YNABers are unable to complete the OAuth connection process. In the meantime, there are a few troubleshooting steps that have helped other YNABers bypass similar issues: 1.) Logging into the YNAB web app through an Incognito/Private window and/or from a different browser then try the connection again. 2.) Clearing your browser's cookies and cache. If you've tried these steps and it's still not working, please know we're on it and we'll update here as we learn more!