[Investigating] We are investigating an elevated number of errors connecting to PNC Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
December 3, 2020 9:24PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with PNC. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!
[Identified] Our import partner has identified an issue affecting BECU connections and the ability to import transactions from BECU accounts. While we work with our import partner on this issue, please continue to keep your accounts updated with other transaction entry options: https://docs.youneedabudget.com/article/32-recording-spending-adding-transactions
December 3, 2020 1:55AM UTC
[Identified] We're continuing to work with our import partner on this issue with BECU and appreciate your patience! We'll keep this page updated as we receive new information.
[Investigating] We are currently investigating number of issues with Chase; some are reporting authentication issues and others are experiencing issues with how transactions import.
December 1, 2020 1:44PM UTC
[Identified] We're continuing to work with our import partner on a fix for the various issues we're seeing with Chase. Given the complexity, size and impact it's having, a lot of hard work and effort is going into getting a solution out to everyone as quickly as possible. While we still aren't able to share a definite timeline, there is one on the horizon so please keep an eye out for more updates coming soon.
December 1, 2020 11:56PM UTC
[Identified] We've had to rollback the OAuth connection to Chase while our import provider works out some kinks, but most users should be able to reconnect after entering their credentials again. There are still some lingering issues that we're working through, but we'll get there. Thanks for hanging in there with us.
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.
October 23, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!
February 1, 2020 10:44PM UTC
[Identified] This continues to be a high priority issue for our import partner, and their partnership team is working closely with Capital One to resolve it. As of now, there is no estimated timeline for a resolution, but we'll continue to do all that is in our power to push for one.
April 21, 2020 12:43PM UTC
[Identified] While we wish this was a resolution update, we're still in a holding pattern with Capital One while our import partner works with them directly. We're continuing to do what we can to push for a resolution, and you can do the same by reaching out to Capital One on social media, email, or phone calls to let them know you want to use third-party services like YNAB.
November 21, 2020 12:07PM UTC
[Identified] Our import partner is still working with Capital One to restore connectivity and transaction importing capabilities. We will be sure to update here once we have any actionable news!