[Identified] We're investigating a high number of connection errors. If you're having trouble connecting or re-authorizing your American Express connection, please try again in 24-48 hours. If you still can't connect, write in to [email protected]!
[Identified] Plaid, one of our Direct Import Partners, recently upgraded their integration with Chase to use OAuth. So, if you have a Chase connection in your account that isn't working, first, reconcile your Chase account(s) to prevent duplicate transactions from importing:
Web - http://docs.youneedabudget.com/article/166-reconciling-accounts
iOS - http://docs.youneedabudget.com/article/166-reconciling-accounts
Then, remove your previous Chase connection and re-link your accounts by adding a brand new connection:
Web - https://docs.youneedabudget.com/article/955-managing-connections
Mobile - https://docs.youneedabudget.com/article/1204-manage-connections-mobile
If you're still having trouble, we’re always here to troubleshoot issues—just give us a holler via email or chat with us inside YNAB.