Active Incident
American Express Credit Card- Connection Errors Degraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


September 2, 2021 7:42PM UTC
[Identified] We're investigating a high number of connection errors. If you're having trouble connecting or re-authorizing your American Express connection, please try again in 24-48 hours. If you still can't connect, write in to [email protected]!
Chase - Delayed Transactions or Denied ErrorsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


July 27, 2021 9:52PM UTC
[Identified] Plaid, one of our Direct Import Partners, recently upgraded their integration with Chase to use OAuth. So, if you have a Chase connection in your account that isn't working, first, reconcile your Chase account(s) to prevent duplicate transactions from importing: Web - http://docs.youneedabudget.com/article/166-reconciling-accounts iOS - http://docs.youneedabudget.com/article/166-reconciling-accounts Then, remove your previous Chase connection and re-link your accounts by adding a brand new connection: Web - https://docs.youneedabudget.com/article/955-managing-connections Mobile - https://docs.youneedabudget.com/article/1204-manage-connections-mobile If you're still having trouble, we’re always here to troubleshoot issues—just give us a holler via email or chat with us inside YNAB.

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

Public API

Operational

External Services

Help Scout

Heroku

Recurly

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