Active Incident
Citibank - Transactions Not ImportingDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


November 14, 2019 2:09PM UTC
[Investigating] We are investigating an elevated number of reports of transactions not importing into Citibank accounts. If your accounts are among those impacted, you can use our File-Based Import feature to keep them updated while we work with our Direct Import partner on this issue. Thank you for your patience!
Wells Fargo - Not Receiving PinsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


November 12, 2019 1:38PM UTC
[Identified] The issue with YNABers not receiving their pins when attempting to connect Wells Fargo accounts has been identified, and our import partner is working on a fix!

November 14, 2019 8:44PM UTC
[Monitoring] We'll be monitoring this over the next few days, but our import partner believes they were able to fix their integration issue with Wells Fargo. You should be able to reconnect any accounts you have with them by clicking the Import(!) button at the top of your account register and following the prompts. :)
Discover-Banking and Discover-Credit Cards - Prolonged Delayed ErrorsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 12, 2019 9:49PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Discover accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

November 8, 2019 7:55AM UTC
[Identified] This has been identified as a server-side issue on Discover's end. Development and partnership teams from both our import partner and Discover's side are working on a solution, but there is no timeline for when it will be resolved. We'll post any significant changes or updates to this as soon as we know them. Thank you for your patience!
Capital One - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 6, 2019 2:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

October 11, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


October 9, 2019 3:33PM UTC
[Investigating] Venmo: We are investigating an elevated number of errors connecting to Venmo accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

October 9, 2019 10:56PM UTC
[Investigating] Alliant Credit Union (IL): We are investigating an elevated number of missing accounts on Alliant Credit Union connections. As Alliant rolls out changes to their online banking site to more users, you may suddenly find this affecting your accounts.

November 10, 2019 1:21PM UTC
[Investigating] Sam's Club: We've diagnosed the core issue behind the connection problem. There's no timeline for a fix just yet, but we are working towards a resolution!

November 5, 2019 8:49PM UTC
[Investigating] Amazon.com - Synchrony Bank: We are investigating an elevated number of errors connecting to Amazon.com - Synchrony Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Web Application and API

Degraded Performance

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Help Scout

Heroku

Intercom

Recurly

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