Active Incident
American Express- Delayed TransactionsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


August 3, 2020 5:39AM UTC
[Identified] American Express is intermittently blocking third-party traffic (like that of our import partner's) to their website. This is causing long transaction delays.
Chase Bank / Amazon.com Chase Cards - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


July 30, 2020 3:06PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Chase accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by removing and re-adding the connection.

July 31, 2020 2:13PM UTC
[Identified] In order to re-connect your Chase accounts quickly, please remove and re-add the connection (not the account). If you're still having trouble 48 hours after re-adding the connection, please write in to [email protected]

August 1, 2020 4:58PM UTC
[Identified] For more information on how to remove and re-add your connection, check out our Help Docs as follows—Web Instructions: https://docs.youneedabudget.com/article/955-managing-connections ---- Mobile Instructions: https://docs.youneedabudget.com/article/1204-manage-connections-mobile
Capital One - Connection and Delayed Transaction IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 6, 2019 2:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

October 23, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!

February 1, 2020 10:44PM UTC
[Identified] This continues to be a high priority issue for our import partner, and their partnership team is working closely with Capital One to resolve it. As of now, there is no estimated timeline for a resolution, but we'll continue to do all that is in our power to push for one.

April 21, 2020 12:43PM UTC
[Identified] While we wish this was a resolution update, we're still in a holding pattern with Capital One while our import partner works with them directly. We're continuing to do what we can to push for a resolution, and you can do the same by reaching out to Capital One on social media, email, or phone calls to let them know you want to use third-party services like YNAB.

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

Public API

Operational

External Services

Help Scout

Heroku

Intercom

Recurly

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