Active Incident
PNC Bank - Connection IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


November 20, 2020 9:30PM UTC
[Investigating] We are investigating an elevated number of errors connecting to PNC Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

December 3, 2020 9:24PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with PNC. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!
Boeing Employees Credit Union (BECU) - Connection and Delayed Transaction IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


November 7, 2020 2:24PM UTC
[Identified] Our import partner has identified an issue affecting BECU connections and the ability to import transactions from BECU accounts. While we work with our import partner on this issue, please continue to keep your accounts updated with other transaction entry options: https://docs.youneedabudget.com/article/32-recording-spending-adding-transactions

December 3, 2020 1:55AM UTC
[Identified] We're continuing to work with our import partner on this issue with BECU and appreciate your patience! We'll keep this page updated as we receive new information.
Chase - Various Connection and Transaction IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


November 10, 2020 8:05PM UTC
[Investigating] We are currently investigating number of issues with Chase; some are reporting authentication issues and others are experiencing issues with how transactions import.

December 1, 2020 1:44PM UTC
[Identified] We're continuing to work with our import partner on a fix for the various issues we're seeing with Chase. Given the complexity, size and impact it's having, a lot of hard work and effort is going into getting a solution out to everyone as quickly as possible. While we still aren't able to share a definite timeline, there is one on the horizon so please keep an eye out for more updates coming soon.

December 1, 2020 11:56PM UTC
[Identified] We've had to rollback the OAuth connection to Chase while our import provider works out some kinks, but most users should be able to reconnect after entering their credentials again. There are still some lingering issues that we're working through, but we'll get there. Thanks for hanging in there with us.
US Bank - Intermittent Transaction DelaysDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


October 29, 2020 5:52PM UTC
[Identified] Our Direct Import partner is working to resolve intermittent transaction delays from US Bank.

November 23, 2020 3:34PM UTC
[Identified] Our import partner is seeing progress on this issue as they continue to work with US Bank. Testing is still underway at this time.
Bank of America- Delayed TransactionsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


October 9, 2020 4:50AM UTC
[Identified] Our Direct Import partner has confirmed that Bank of America is on a slower update schedule. This is causing transaction delays.

November 21, 2020 4:39AM UTC
[Identified] While we're not out of the woods, we're seeing far fewer transaction delays!
American Express- Delayed TransactionsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


October 9, 2020 5:39AM UTC
[Identified] American Express is intermittently blocking third-party traffic (like that of our import partner's) to their website. This is causing long transaction delays.

November 21, 2020 4:44AM UTC
[Identified] Our import partner is heading in the right direction! We're still expecting some transaction delays, but overall, things are improving.
Capital One - Connection and Delayed Transaction IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 6, 2019 2:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

October 23, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!

February 1, 2020 10:44PM UTC
[Identified] This continues to be a high priority issue for our import partner, and their partnership team is working closely with Capital One to resolve it. As of now, there is no estimated timeline for a resolution, but we'll continue to do all that is in our power to push for one.

April 21, 2020 12:43PM UTC
[Identified] While we wish this was a resolution update, we're still in a holding pattern with Capital One while our import partner works with them directly. We're continuing to do what we can to push for a resolution, and you can do the same by reaching out to Capital One on social media, email, or phone calls to let them know you want to use third-party services like YNAB.

November 21, 2020 12:07PM UTC
[Identified] Our import partner is still working with Capital One to restore connectivity and transaction importing capabilities. We will be sure to update here once we have any actionable news!

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

Public API

Operational

External Services

Help Scout

Heroku

Intercom

Recurly

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