Active Incident
American Express - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


October 24, 2020 5:20PM UTC
[Investigating] We are investigating an elevated number of errors connecting to American Express accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
Amazon Store Card - Connection IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


October 5, 2020 5:07PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with Amazon Store Card as some users are not receiving the authentication code needed to connect. They’re actively working on it!

October 22, 2020 3:51PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Amazon.com Store Card. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!
USAA - Transactions not importingDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


September 28, 2020 8:26PM UTC
[Investigating] We are investigating an elevated number of reports of transactions not importing from USAA.

October 6, 2020 8:06PM UTC
[Identified] Our import partner is actively working with USAA on this issue.
Bank of America- Delayed TransactionsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


October 9, 2020 4:50AM UTC
[Identified] Our Direct Import partner has confirmed that Bank of America is on a slower update schedule. This is causing transaction delays.
American Express- Delayed TransactionsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


October 9, 2020 5:39AM UTC
[Identified] American Express is intermittently blocking third-party traffic (like that of our import partner's) to their website. This is causing long transaction delays.
Capital One - Connection and Delayed Transaction IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 6, 2019 2:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

October 23, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!

February 1, 2020 10:44PM UTC
[Identified] This continues to be a high priority issue for our import partner, and their partnership team is working closely with Capital One to resolve it. As of now, there is no estimated timeline for a resolution, but we'll continue to do all that is in our power to push for one.

April 21, 2020 12:43PM UTC
[Identified] While we wish this was a resolution update, we're still in a holding pattern with Capital One while our import partner works with them directly. We're continuing to do what we can to push for a resolution, and you can do the same by reaching out to Capital One on social media, email, or phone calls to let them know you want to use third-party services like YNAB.

September 16, 2020 12:07PM UTC
[Identified] Our import partner is still working with Capital One to restore connectivity and transaction importing capabilities. We will be sure to update here once we have any actionable news!

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

Public API

Operational

External Services

Help Scout

Heroku

Intercom

Recurly

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