Active Incident
Netherlands-based Financial Institutions: Connection IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


January 13, 2022 5:57PM UTC
[Identified] TrueLayer has identified the issue and they will be deep-diving into it in the future. Due to the beta state of these institutions and any unforeseen intricacies involved, they're unable to commit to an ETA.

January 10, 2022 7:57PM UTC
[Investigating] We're working with TrueLayer on widespread connection issues with financial institutions based in the Netherlands. Please note that these are currently in *Private Beta* with TrueLayer, which means they're more prone to issues than those institutions that have officially gone "live". For more information on what beta status means, feel free to check out "What's an alpha / beta connector?" [https://truelayer.zendesk.com/hc/en-us/articles/360006388858-What-s-an-alpha-beta-connector-] and "What banks are supported in the Netherlands? "[https://truelayer.zendesk.com/hc/en-us/articles/4410240205073-What-banks-are-supported-in-the-Netherlands-] to see the Current Status of each NL-based institution. Thank you for your patience as we work with TL and your institution to improve these connections, and don't hesitate to reach out if you have questions!
Navy Federal Credit UnionOperational

Incident Status

Operational

Components

Direct Import Provider


December 29, 2021 2:12AM UTC
[Monitoring] Our Direct Import Partner pushed out another fix for their integration with NFCU. We’ll continue to monitor the situation for the next few days. If you’re still having transaction issues, write in to [email protected]

December 9, 2021 6:21AM UTC
[Identified] Uh oh! It looks like our import partner has more work to do on the NFCU connection. Some users are reporting new issues with credit card transactions (specifically, inflows/outflows are swapped). Please continue to edit/delete any incorrect transactions and reconcile your accounts. Thanks for hanging in there with us!

December 8, 2021 1:04AM UTC
[Monitoring] Our Direct Import Partner pushed out a fix for their integration with NFCU. We’ll continue to monitor the situation for the next few days. If you’re still having transaction issues, write in to [email protected]

December 5, 2021 1:32AM UTC
[Identified] Our import partner will be pushing out a fix soon!

December 3, 2021 4:05AM UTC
[Investigating] We just identified a possible glitch causing duplicate transactions to import. The good news is we're already working on it with our import partner. 💪🏽 If you notice any duplicate (or incorrect) transactions, please delete/edit them and reconcile your account on web or mobile. And if this starts to wreak havoc on your budget, you may want to consider temporarily unlinking any affected accounts from your NFCU connection. In the meantime, check out our other transaction entry options. https://docs.youneedabudget.com/article/32-adding-transactions
American Express - Can't connectPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


November 8, 2021 9:22PM UTC
[Investigating] We are investigating an elevated number of errors connecting to American Express accounts. These errors tend to be intermittent, so while we work with our Direct Import partner on this issue, you may be able to reconnect by trying again over several days.
American Express - Delayed TransactionsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


January 5, 2022 9:51PM UTC
[Identified] Our import partner has identified the issue and is working directly with American Express on a solution but the going is slow. We hope you’ll continue using one (or more!) of our other transaction entry methods to keep your Amex accounts up-to-date: docs.youneedabudget.com/article/32-recording-spending-adding-transactions

October 28, 2021 9:23PM UTC
[Investigating] Our import partner is investigating an issue with their American Express integration hindering transaction updates. This issue is intermittent, so transactions might update from time to time, but there will be noticeable delays between updates. To stay on top of things in the meantime, we hope you’ll give one (or more!) of our other transaction entry methods a try: docs.youneedabudget.com/article/32-recording-spending-adding-transactions
Chase - Delayed Transactions or Denied ErrorsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


July 27, 2021 9:52PM UTC
[Identified] Plaid, one of our Direct Import Partners, recently upgraded their integration with Chase to use OAuth. So, if you have a Chase connection in your account that isn't working, first, reconcile your Chase account(s) to prevent duplicate transactions from importing: Web - http://docs.youneedabudget.com/article/166-reconciling-accounts iOS - http://docs.youneedabudget.com/article/166-reconciling-accounts Then, remove your previous Chase connection and re-link your accounts by adding a brand new connection: Web - https://docs.youneedabudget.com/article/955-managing-connections Mobile - https://docs.youneedabudget.com/article/1204-manage-connections-mobile If you're still having trouble, we’re always here to troubleshoot issues—just give us a holler via email or chat with us inside YNAB.

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

Public API

Operational

External Services

Help Scout

Heroku

Recurly

Zoom