Active Incident
American Express Credit Card - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


August 16, 2019 1:54PM UTC
[Investigating] We are investigating an elevated number of errors connecting to American Express Credit Card accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.
Kohls Credit Card — Duplicates ImportingDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


August 11, 2019 8:17PM UTC
[Investigating] We are investigating an elevated number of duplication issues with Kohls accounts. While we work with our Direct Import partner on this issue, you should continue to delete duplicates and regularly reconcile your account!
Citibank - Prolonged Maintenance ErrorsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


August 10, 2019 12:15PM UTC
[Investigating] We are investigating an elevated number of maintenance errors connecting to Citibank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
USAA - Missing AccountsOperational

Incident Status

Operational

Components

Direct Import Provider


July 26, 2019 5:30PM UTC
[Investigating] We are investigating an issue that results in some accounts not appearing in the connection. Thank you for your patience while we work with our Direct Import partner on this issue!

July 27, 2019 4:08PM UTC
[Investigating] We've heard from a few YNABers that your missing accounts may show up in YNAB after signing an updated W9 in your online USAA account.

August 3, 2019 1:53PM UTC
[Monitoring] It looks like a majority of the missing USAA accounts are now showing up! We’ll continue to monitor the situation for the next few days. If you're still missing accounts after signing an updated W9 in your online USAA account, please write in to [email protected]
USAA - Transactions not importing and frequent reauthorizationPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


August 6, 2019 9:52PM UTC
[Identified] Frequent reauthorizations are now expected for USAA. If transactions are not importing to your USAA account(s) once you reauthorize, try removing/re-adding the USAA connection then re-linking your account(s). If you’re still unable to import, write in to [email protected] and we'll be happy to help!
Alliant Credit Union (IL) - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


June 14, 2019 11:38AM UTC
[Investigating] We are investigating an elevated number of errors connecting to Alliant Credit Union (IL) accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

August 7, 2019 11:10PM UTC
[Identified] Alliant has been taking down their system at night, which has thrown a wrench in connection attempts from our import provider during those times. Alliant is currently working alongside our direct import provider on a resolution to this connection issue.
TD Canada Trust and TD Bank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


August 8, 2019 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


August 16, 2019 12:07PM UTC
[Identified] Scotiabank: We are investigating an elevated number of errors connecting to Scotiabank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly