Active Incident
US Bank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


December 27, 2018 3:07PM UTC
[Investigating] We are investigating an elevated number of errors connecting to US Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
Capital One 360 - Authentication IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


November 25, 2018 8:42PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One 360 accounts. While we work with our Direct Import partners on this issue, you may be able to reconnect by clicking the import button at the top of your account register. Also, File Based Importing is a good option to keep things up to speed while we get this resolved!
PC Financial Mastercard - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


November 15, 2018 10:41PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with President’s Choice Financial MasterCard. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it!
Citibank - Duplicate TransactionsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


October 24, 2018 8:38PM UTC
[Investigating] We are investigating an elevated number of users seeing duplicate transactions importing into their accounts. While we work with our Direct Import partner on this issue, you are welcome to delete any duplicates that come in.
TD Canada Trust and TD Bank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


February 25, 2018 7:38PM UTC
[Investigating] We are investigating an elevated number of errors connecting to TD Canada Trust and TD Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

March 6, 2018 6:24PM UTC
[Investigating] This issue with TD Canada and TD Bank is confirmed as being widespread. Our Direct Import partner is aware of how many users this is affecting and it's still being very actively worked on. Thank you for your patience!

April 3, 2018 4:20PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Canada Trust and TD Bank. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!

August 1, 2018 5:24PM UTC
[Monitoring] Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. We will be continuing to monitor this issue. In the meantime, our Direct Import partner is in contact with TD to resolve this. They issued the following statement: "We're currently working with senior leaders at TD to complete the necessary onboarding reviews they're implementing as a part of a new protocol for all data aggregators. We are waiting on the TD team to approve an evaluation that will allow TD users to reconnect their accounts as a part of the final phases of this process."

November 29, 2018 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


January 12, 2019 6:07PM UTC
[Identified] Bank of Montreal: Our Direct Import partner is currently investigating a widespread maintenance error with Bank of Montreal. We'll post updates as we learn more. ---- CIBC: CIBC made some changes to their login process and our Direct Import partner is actively working on updating users who are having trouble to a different connection. ---- RBC Royal Bank: RBC made some changes to their MFA process and our Direct Import partner is actively working on updating their integration. ---- HSBC: HSBC has made a change to the login process. Our Direct Import partner has confirmed that they need to make a fix to their integration with HSBC. This happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it! ---- Huntington Bank: Huntington just made some updates to their online banking system. Our Direct Import partner is currently working on a fix to the integration to get things back in sync. ---- Regions Bank: We're currently investigating some connections issues with Regions Bank. Our Direct Import partner is on the case and we'll update here as we learn more.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly