[Identified] Our import partner will be pushing out a fix soon!
December 3, 2021 4:05AM UTC
[Investigating] We just identified a possible glitch causing duplicate transactions to import. The good news is we're already working on it with our import partner. 💪🏽
If you notice any duplicate (or incorrect) transactions, please delete/edit them and reconcile your account on web or mobile. And if this starts to wreak havoc on your budget, you may want to consider temporarily unlinking any affected accounts from your NFCU connection.
In the meantime, check out our other transaction entry options.
[Investigating] We are investigating an elevated number of errors connecting to American Express accounts. These errors tend to be intermittent, so while we work with our Direct Import partner on this issue, you may be able to reconnect by trying again over several days.
[Investigating] Our import partner is investigating an issue with their American Express integration hindering transaction updates. This issue is intermittent, so transactions might update from time to time, but there will be noticeable delays between updates.
To stay on top of things in the meantime, we hope you’ll give one (or more!) of our other transaction entry methods a try: docs.youneedabudget.com/article/32-recording-spending-adding-transactions
[Identified] Our import partners are still developing new integrations in order to support Truist, as well as any Suntrust and BB&T customers who have not yet been transitioned to Truist.
That said, quite a bit of progress has been made, so if you've already been transitioned to Truist and your BB&T or Suntrust connection is no longer working, please remove that connection and try creating a new one by searching for "Truist" in YNAB. Depending on the import partner your connections are routed through, you will see one of the following: Truist, BB&T (Truist) or Suntrust (Truist). Choose one and follow the prompts to create the connection. If you run into any trouble, please reach out to us at [email protected]!
October 10, 2021 5:45PM UTC
[Identified] We're aware of a widespread issue due to the SunTrust and BB&T merger into Truist.
SunTrust & BB&T customers who have transitioned to Truist, may have trouble connecting until the merger is complete for all customers and our import partner has finished building a new integration with Truist.
[Identified] Plaid, one of our Direct Import Partners, recently upgraded their integration with Chase to use OAuth. So, if you have a Chase connection in your account that isn't working, first, reconcile your Chase account(s) to prevent duplicate transactions from importing:
Web - http://docs.youneedabudget.com/article/166-reconciling-accounts
iOS - http://docs.youneedabudget.com/article/166-reconciling-accounts
Then, remove your previous Chase connection and re-link your accounts by adding a brand new connection:
Web - https://docs.youneedabudget.com/article/955-managing-connections
Mobile - https://docs.youneedabudget.com/article/1204-manage-connections-mobile
If you're still having trouble, we’re always here to troubleshoot issues—just give us a holler via email or chat with us inside YNAB.