Active Incident
Chase - Connection issues and delayed transactionsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


February 12, 2021 7:41PM UTC
[Investigating] We are investigating an elevated number of Chase connection issues and transaction delays. While we work with our import partner on this issue, please continue to keep your accounts updated with other transaction entry options: docs.youneedabudget.com/article/32-recording-spending-adding-transactions
Chase - Inflow/Outflow SwapOperational

Incident Status

Operational

Components

Direct Import Provider


January 21, 2021 7:40PM UTC
[Investigating] We are investigating an issue where inflows and outflows are importing reversed. While we work with our Direct Import partner on this issue, please continue to edit transactions and reconcile your accounts to ensure your balances stay accurate!
Amazon.com Store Card - Can't enter multi-factor authentication code in order to connectPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


January 18, 2021 3:21PM UTC
[Identified] We have identified an error that is preventing some Amazon.com Store Card customers from being able to enter their multi-factor authentication code while trying to connect their accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
Citibank - Can't Authorize OAuth ConnectionDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


December 28, 2020 7:32PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Citibank where YNABers are unable to complete the OAuth connection process. In the meantime, there are a few troubleshooting steps that have helped other YNABers bypass similar issues: 1.) Logging into the YNAB web app through an Incognito/Private window and/or from a different browser then try the connection again. 2.) Clearing your browser's cookies and cache. If you've tried these steps and it's still not working, please know we're on it and we'll update here as we learn more!

February 22, 2021 9:29PM UTC
[Investigating] Our import partner is continuing to work closely with Citibank to try to resolve these OAuth related connection issues. We recommend you continue to try to add the connection whenever you're able, as some YNABer's mentioned having success after repeated attempts. Thank you for hanging in there while these kinks in our new OAuth connections are sorted out!
Capital One - Connection and Delayed Transaction IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


September 6, 2019 2:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

October 23, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!

February 1, 2020 10:44PM UTC
[Identified] This continues to be a high priority issue for our import partner, and their partnership team is working closely with Capital One to resolve it. As of now, there is no estimated timeline for a resolution, but we'll continue to do all that is in our power to push for one.

April 21, 2020 12:43PM UTC
[Identified] While we wish this was a resolution update, we're still in a holding pattern with Capital One while our import partner works with them directly. We're continuing to do what we can to push for a resolution, and you can do the same by reaching out to Capital One on social media, email, or phone calls to let them know you want to use third-party services like YNAB.

February 5, 2021 11:56AM UTC
[Identified] Our import partner is still working with Capital One to restore connectivity and transaction importing capabilities. We will be sure to update here once we have any actionable news!

February 17, 2021 3:05PM UTC
[Identified] Our import partner has made significant progress in their restoration of connectivity to Capital One, and we're testing out the integration now. We'll be sure to keep you updated here as things progress.

February 26, 2021 8:31PM UTC
[Monitoring] Our import partner has re-established their integration with Capital One! 🎉 This new OAuth connection is better than ever, but we will continue to monitor connections over the next several days. If you have a current Capital One connection that's not yet importing , let’s have you try removing and re-adding the connection. Or, if you don't have a connection in your YNAB account at all, go ahead and add a brand new connection! If you’re still having trouble or you have a Canadian Capital One connection, write in to [email protected]!

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

Public API

Operational

External Services

Help Scout

Heroku

Intercom

Recurly

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