Active Incident
American Express - Transactions Not ImportingOperational

Incident Status

Operational

Components

Direct Import Provider


December 27, 2019 4:18PM UTC
[Investigating] We are investigating an elevated number of reports that transactions from American Express Credit Cards aren't importing. While we work with our Direct Import partner on this issue, you may be able to import by clicking the import button at the top of your account register.

January 23, 2020 3:09PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with American Express, so the majority of accounts are now importing transactions. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!
Capital One - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 6, 2019 2:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

October 23, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!

December 4, 2019 10:44PM UTC
[Identified] This continues to be a high priority issue for our import partner, and their partnership team is working closely with Capital One to resolve it. As of now, there is no estimated timeline for a resolution, but we'll continue to do all that is in our power to push for one.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


December 3, 2019 3:33PM UTC
[Investigating] Venmo: We are investigating an elevated number of errors connecting to Venmo accounts, and our Direct Import Partner has brought in their engineering teams to assist. While we work with our partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

December 8, 2019 1:21PM UTC
[Investigating] Sam's Club: Platform changes made by Sam's Club are requiring a complex re-build of the connection. There's no timeline for a fix, but we're continuing to work with our import partners on a resolution!

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Help Scout

Heroku

Intercom

Recurly

Zoom