Active Incident
Multiple FI's - Pending transactions importing as Cleared, causing duplicates.Operational

Incident Status

Operational

Components

Direct Import Provider


June 23, 2022 4:25PM UTC
[Monitoring] Our import provider has resolved the underlying issue that was causing transactions to import twice, so you should no longer see this behavior in your budget. We'll continue to monitor this issue over the next several days, and please write in to [email protected] if you're seeing this with future imports. If duplicates are still in your transaction register, follow the steps here: docs.youneedabudget.com/article/142-troubleshooting#duplicates

June 22, 2022 6:29PM UTC
[Investigating] We've seen an uptick in reports about pending transactions importing as cleared, so we've alerted our import provider who is investigating the cause. We've seen this with Chase, Citibank, and US Bank, but there could be others impacted. Here is how you can handle those duplicates in the meantime: docs.youneedabudget.com/article/142-troubleshooting#duplicates We'll continue to keep you updated as we learn more.
TD Bank - Connection and transaction issuesDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


June 20, 2022 11:11PM UTC
[Identified] Our Direct Import Provider has made some changes to their integration with TD Bank, so you should see improvement after re-authenticating your connection. As Plaid continues to improve the integration, you may still see some Delayed transaction imports, but rest assured they are working on it! We’ll continue to monitor the situation for the next week or so and provide updates as we receive them.

June 15, 2022 6:26PM UTC
[Identified] Our import provider has identified an issue affecting their TD Bank integration. This issue is causing connection errors and transaction delays. While we work with our import provider on this issue, please continue to keep your accounts updated with other transaction entry options: docs.youneedabudget.com/article/32-recording-spending-adding-transactions

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

Public API

Operational

YNAB 4 - Migration

Operational

External Services

Help Scout

Heroku

Recurly

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