Active Incident
Tangerine Bank - connection & transaction issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


August 12, 2022 1:49AM UTC
[Identified] We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your budget updated. https://docs.youneedabudget.com/article/32-recording-spending-adding-transactions

August 11, 2022 1:38AM UTC
[Investigating] We are investigating a spike in connection issues as well as transactions not importing for Tangerine Bank. We're working directly with our Direct Import provider to learn more, and we'll post updates here as soon as we have them.
PNC - Connection DownPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


August 9, 2022 2:59PM UTC
[Identified] We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your budget updated in the meantime. https://docs.youneedabudget.com/article/32-recording-spending-adding-transactions

August 9, 2022 1:45AM UTC
[Investigating] We are investigating a spike in connection issues as well as transactions not importing for PNC. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them.
Alliant Credit Union - Inflows and Outflows Are SwappedDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


August 4, 2022 9:02PM UTC
[Investigating] Our import provider is investigating an elevated number of reports with transactions from Alliant Credit Union importing incorrectly. While we work with our import provider on this issue, you can either edit the transactions manually or keep your account unlinked and swap inflows and outflows en masse with File-Based Import! https://docs.youneedabudget.com/article/173-file-based-import
Bank of Montreal (BMO) - Platform ChangesDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


July 28, 2022 6:14PM UTC
[Identified] We're still working through a number of issues (connection and transaction) with Bank of Montreal, all of which have stemmed from the changes that BMO is releasing to their online platform. Our import providers are working to make the corresponding changes on their end.

July 15, 2022 2:48PM UTC
[Identified] Our Direct Import provider has confirmed that they need to make a fix to their integration with BMO. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party provider to make some corresponding changes on their end. They’re actively working on it!

July 2, 2022 12:47AM UTC
[Investigating] We are investigating an elevated number of errors connecting to BMO accounts. While we work with our Direct Import provider on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

Public API

Operational

YNAB 4 - Migration

Operational

External Services

Help Scout

Heroku

Recurly

Zoom