YNAB Status

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Here’s what we know right now about any financial institutions with temporary widespread issues. Only institutions on our Watchlist land here, and if your bank is one of them, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!

Amex UK - Unable to link account after updating connection
Incident Report for You Need A Budget
Update
American Express is still working on the fix, but we're getting closer! We'll update here as soon as we hear anything more.
Posted Jan 26, 2023 - 00:38 UTC
Update
Amex UK has identified the issue on their end, and they've lined up the work for the fix. It looks like the currency code is missing from some of the transaction data in their API, which is what's causing the initial request of transactions to fail (and therefore causing the error message in YNAB). We expect to hear more good news in the coming week, and we'll of course to keep you updated as we learn more.
Posted Jan 19, 2023 - 14:55 UTC
Identified
TrueLayer has identified the root cause of this issue, which occurs when YNAB tries to fetch recent transactions. They are working with Amex UK directly in order to resolve the issue in their API, and we'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your budget updated.
Posted Jan 16, 2023 - 21:08 UTC
Investigating
We are investigating a spike in connection issues with Amex UK, so if you're having trouble linking your account after the recent prompts, please know we're on the case! We're working with TrueLayer to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your budget up to date!
Posted Jan 14, 2023 - 16:12 UTC
This incident affects: Direct Import Providers (TrueLayer).