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FirstBank (Colorado) - Personal Online Banking - Cannot Connect and Transactions Not Importing / Delayed
Incident
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Resolved
After monitoring FirstBank Colorado’s connection for the past week, we’ve confirmed that the issue is resolved! If you're not able to connect or import transactions, removing and re-adding the connection (instructions for web here and mobile here) should get you back up and running again!
Monitoring
Our Direct Import believes they have resolved the issue with FirstBank (Colorado)! Please remove and re-add the connection (instructions for web here and mobile here) if you're still running into issues. We’ll continue to monitor the situation for the next few days to ensure the fix is working, but if you need more help, please write in to [email protected]!
Identified
We've identified the cause of the issue, which also encompasses connection issues as well. We're working with our provider on the next steps. We'll continue to keep you updated as things progress!
Investigating
We are investigating a new spike in transactions not importing for FirstBank (Colorado) - Personal Online Banking. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your budget up to date!
This incident affected: Direct Import Providers (Plaid).