Active Incident

Incident Status

Operational

Components

Direct Import Provider



November 15, 2017 8:07PM UTC
[Investigating] Our Direct Import partner is investigating reports of three copies of transactions coming in - one correct copy, then two copies that effectively cancel each other out (one inflow and one outflow). We'll update here as we have more information! In the meantime, since the duplicates cancel each other out, you can approve all transactions and reconcile the account or reject the extra transactions.

November 29, 2017 6:44PM UTC
[Identified] We heard back from our Direct Import partner. It looks like Discover is removing the canceled and duplicate transactions from their website but sending them in the OFX file our Direct Import partner uses for import. This will not affect the overall balance of the accounts, but it is confusing! Their engineering team is continuing to work on finding a resolution.

Incident Status

Operational

Components

Direct Import Provider



January 1, 2018 8:27PM UTC
[Investigating] Some users are experiencing a delay (2-3 days) when importing transactions from PNC, Bank of America, and Wells Fargo. Our Direct Import partner is investigating this issue. It's complex, so it will like take some time to resolve. As we learn more, we'll post updates here. Thanks for your patience!

Incident Status

Operational

Components

Direct Import Provider



January 4, 2018 1:31PM UTC
[Monitoring] NatWest (UK) : We are encountering another widespread connection issue with NatWest at the moment. While we work with our Direct Import partner on this issue, you may still be able to reconnect by clicking the import button at the top of your account register.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly