Active Incident
Navy Federal Credit Union - Log In Credentials Not Being Accepted Operational

Incident Status

Operational

Components

Direct Import Provider


June 12, 2018 8:55PM UTC
[Investigating] Our Direct Import partner has confirmed that they need to make a fix to their integration with Navy Federal. This appears to be due to the recent changes to the security for their online banking system. Our Direct Import partner is actively working on it!

June 21, 2018 4:25PM UTC
[Identified] Our Direct Import partner has identified the issue with Navy Fed and many users are starting to be able to reconnect, but we're not seeing enough success to consider it officially resolved yet. For those of you who are able to reconnect — moving forward you'll likely find you need to reauthorize the account daily due to Navy Fed's recent security updates.
US Bank - Not ConnectingOperational

Incident Status

Operational

Components

Direct Import Provider


June 5, 2018 1:17AM UTC
[Investigating] We are investigating an elevated number of errors connecting to US Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

June 22, 2018 12:34AM UTC
[Monitoring] Our Direct Import Partner re-established their integration with US Bank. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!
PayPal - Stuck in log in loop when connectingOperational

Incident Status

Operational

Components

Direct Import Provider


March 19, 2018 7:19PM UTC
[Investigating] We are investigating an issue with connecting to PayPal accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by waiting a short time and then clicking the import button at the top of your account register.

April 21, 2018 3:42PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with PayPal. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

May 2, 2018 11:15PM UTC
[Monitoring] Many users are still reporting connection issues with PayPal. Our Direct Import partner is finding each one to be unique, which is making it difficult to pin down the exact cause. We're continuing to work with them on this, though, so thank you for your patience!
TD Canada Trust - Connection IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


February 25, 2018 7:38PM UTC
[Investigating] We are investigating an elevated number of errors connecting to TD Canada Trust accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

March 6, 2018 6:24PM UTC
[Investigating] This issue with TD Canada is confirmed as being widespread. Our Direct Import partner is aware of how many users this is affecting and it's still being very actively worked on. Thank you for your patience!

April 3, 2018 4:20PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Canada Trust. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!

May 9, 2018 5:24PM UTC
[Monitoring] Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. We will be continuing to monitor this issue.
Other Financial Institution IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


June 13, 2018 1:31PM UTC
[Monitoring] TD Bank USA: Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. For now, we're continuing to monitor this issue closely. Citizens Bank: We are investigating an elevated number of errors connecting to Citizens accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly