Active Incident

Incident Status

Operational

Components

YouNeedABudget.com



March 9, 2019 11:49PM UTC
[Investigating] We are investigating a problem loading our Support Forum and are actively working to resolve the issue.

March 10, 2019 4:04AM UTC
[Monitoring] The issues have been resolved and our Support Forum is available. If you're still experiencing trouble, please reach out to [email protected]
Simplii Connection FailuresDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider



March 7, 2019 10:00PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Simplii accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Incident Status

Degraded Performance

Components

Direct Import Provider



March 4, 2019 6:20PM UTC
[Identified] We are investigating an elevated number of errors connecting to Citizens Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

March 4, 2019 6:21PM UTC
[Identified] We are investigating an elevated number of errors connecting to Citizens Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Incident Status

Partial Service Disruption

Components

Direct Import Provider



March 1, 2019 1:41PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with President’s Choice Financial MasterCard. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it!

Incident Status

Partial Service Disruption

Components

Direct Import Provider



March 1, 2019 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider



March 12, 2019 12:07PM UTC
[Identified] Bank of Montreal: Due to some recent updates, you may have trouble creating or maintaining a connection to Bank of Montreal. Our Direct Import partner is working on updating their integration—it’s just won’t be a quick fix. ---- CIBC: CIBC made some changes to their login process and our Direct Import partner is actively working on updating their integration with CIBC by working with them directly. ---- HSBC: HSBC has made a change to the login process. Our Direct Import partner has confirmed that they need to make a fix to their integration with HSBC. This happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it! ---- Venmo: Users were having trouble receiving one-time passcodes, but our partner believes they've fixed this. We are monitoring this over the next week, so please let us know if you're still having trouble with this!

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly