Active Incident

Incident Status

Operational

Components

Direct Import Provider



August 7, 2018 11:24PM UTC
[Monitoring] We're aware that some Wells Fargo users have been unable to establish a connection. The good news is our Direct Import partner is on the case and hopes to release a fix soon! We'll update here once that release is official.

August 15, 2018 7:25PM UTC
[Monitoring] Our Direct Import partner believes this to be resolved! We're continuing to monitor the situation, so if you're still experiencing a 'delayed' error, and it's been longer than 48 hours let us know.

Incident Status

Operational

Components

Direct Import Provider



July 30, 2018 6:28PM UTC
[Investigating] We are investigating an elevated number of errors connecting to American Express accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

August 10, 2018 8:55PM UTC
[Identified] Our Direct Import partner has let us know that American Express is making some changes to their system that are causing connectivity issues. They're currently working to get the connection updated and everything back to normal.

Incident Status

Operational

Components

Direct Import Provider



July 14, 2018 11:29AM UTC
[Investigating] We are investigating an elevated number of errors connecting to Navy Federal Credit Union accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

July 31, 2018 9:47PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Navy Federal. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!

Incident Status

Operational

Components

Direct Import Provider



July 12, 2018 6:11PM UTC
[Investigating] Our Direct Import partner is currently looking into the what's causing transactions to duplicate for Ally Bank users.

August 6, 2018 12:45AM UTC
[Investigating] Our Direct Import partner's engineering team is still trying to find the cause of these duplicates. Thank you for your patience!

Incident Status

Operational

Components

Direct Import Provider



February 25, 2018 7:38PM UTC
[Investigating] We are investigating an elevated number of errors connecting to TD Canada Trust accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

March 6, 2018 6:24PM UTC
[Investigating] This issue with TD Canada is confirmed as being widespread. Our Direct Import partner is aware of how many users this is affecting and it's still being very actively worked on. Thank you for your patience!

April 3, 2018 4:20PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Canada Trust. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!

August 1, 2018 5:24PM UTC
[Monitoring] Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. We will be continuing to monitor this issue.

Incident Status

Operational

Components

Direct Import Provider



August 14, 2018 1:31PM UTC
[Monitoring] Bank of Montreal: Our Direct Import partner is investigating an incident where pending transactions are importing and inflow/outflows are being swapped. TD Bank USA: Our Direct Import Partner made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. For now, we're continuing to monitor this issue closely. In the meantime, our Direct Import partner is in contact with TD Bank to resolve this. They issued the following statement: We're currently working with senior leaders at TD to complete the necessary onboarding reviews they're implementing as a part of a new protocol for all data aggregators. We are waiting on the TD team to approve an evaluation that will allow TD users to reconnect their accounts as a part of the final phases of this process.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly