Active Incident
PNC - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


May 14, 2019 6:01PM UTC
[Investigating] We are investigating an elevated number of errors connecting to PNC accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register and following the prompts to reconnect.

May 19, 2019 5:41PM UTC
[Investigating] This issue is still being investigated, but responses from PNC team members to their customers (i.e. our fellow YNABers) indicate they're blocking data aggregation for some third-party data providers. In the meantime, please make sure your phone number is updated on PNC's website as this has been shown to help with the new authentication process.
PNC - Duplicate TransactionsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


May 10, 2019 9:49PM UTC
[Investigating] We are currently looking into what's causing duplicate transactions to import for some PNC accounts.

May 12, 2019 10:07PM UTC
[Identified] It looks like our provider's investigations have found PNC is changing the payee/memo data for each transactions, which is making it difficult to accurately identify (and prevent) duplicates. We're working with them on a solution!
PNC - Transactions Importing Into Wrong AccountsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


May 7, 2019 11:15PM UTC
[Investigating] We are investigating an elevated number of import errors for PNC accounts where transactions are importing into the wrong accounts. Thank you for your patience!
Capital One (360, Credit Card & Personal) - Delayed ImportsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


April 10, 2019 10:21PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While we work with our Direct Import partner on this issue, you may be able to import transactions sporadically.

April 19, 2019 5:35PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Capital One. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!

April 29, 2019 5:39PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

May 1, 2019 2:50PM UTC
[Investigating] We are investigating an elevated number of users not able to import transactions to their Capital One accounts.
Royal Bank of Canada Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


May 17, 2019 12:00AM UTC
[Investigating] We are investigating an elevated number of errors connecting to Royal Bank of Canada accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
PC Financial Mastercard - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


March 1, 2019 1:41PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with President’s Choice Financial MasterCard. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it!
TD Canada Trust and TD Bank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


March 1, 2019 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


May 7, 2019 12:07PM UTC
[Identified] HSBC: Due to some recent updates, you may have trouble creating or maintaining a connection to HSBC. Our Direct Import partner is working on updating their integration—it’s just won’t be a quick fix. ---- Scotiabank: We are investigating an elevated number of errors connecting to Scotiabank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly