Active Incident

Incident Status

Operational

Components

Direct Import Provider



November 15, 2017 8:07PM UTC
[Investigating] Our Direct Import partner is investigating reports of three copies of transactions coming in - one correct copy, then two copies that effectively cancel each other out (one inflow and one outflow). We'll update here as we have more information! In the meantime, since the duplicates cancel each other out, you can approve all transactions and reconcile the account or reject the extra transactions.
Capital One 360Operational

Incident Status

Operational

Components

Direct Import Provider



October 24, 2017 12:35AM UTC
[Investigating] Our Direct Import partner is looking into an issue that's causing folks to not be able to connect their Capital One 360 accounts. In the meantime, they've asked if you can try removing and re-adding that connection. Here are the steps for that: - Click the Add Account button under your list of accounts. - Then click "Remove" next the connection(s) to this financial institution and hit Cancel. To Reconnect them: - Hover over the account name (in the left sidebar) and click on the edit icon.  - Select Connect to Bank, search for the financial institution, and follow the prompts. If you still can't connect, please reach out to help@ynab.com!

November 9, 2017 3:08AM UTC
[Identified] We've heard from quite a few users that Capital One is making some platform changes, so that is very likely the cause of many a connection issue! Since part of the change involves regular Capital One accounts being consolidated with 360 accounts, you may find better luck connecting your 360 accounts to the "Capital One" option (using your capitalone.com login credentials). Otherwise, the previous recommendations to remove/re-add the connections before reaching out to us still apply. Please let us know if you've already tried one or both of these steps when reaching out. Thank you! :)
TD Canada TrustOperational

Incident Status

Operational

Components

Direct Import Provider



October 20, 2017 12:14AM UTC
[Investigating] Our Direct Import partner is investigating an issue where transactions are duplicating and importing into the wrong account. In the meantime, you should be able to import them, select all, and click Edit > Reject to remove them from your account register. Thank you for your patience!

November 1, 2017 12:20AM UTC
[Monitoring] Our Direct Import partner believes they've resolved the issue with transactions showing up in the wrong accounts. We're going to continue to monitor it for a week, though. If you're still seeing this happen for transactions that happened after the 30th, please let us know so we can put them back to work. :)

November 4, 2017 1:23AM UTC
[Monitoring] We are now investigating a *connection* issue with TD Canada Trust accounts. We'll post updates to this Status Page as we hear from our Direct Import partner.

November 16, 2017 1:51AM UTC
[Monitoring] Our Direct Import Partner re-established their integration with TD Canada. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!
Chase Bank Operational

Incident Status

Operational

Components

Direct Import Provider



October 12, 2017 11:22PM UTC
[Investigating] Our Direct Import partner is looking into why we're seeing a sudden onset of frequent re-authorizations required to import transactions. They believe it's related to new security restrictions put in place by Chase for third-party data aggregators, but at this time they're unable to offer a timeline for resolution. Many of us here at YNAB are Chase users, too, so we understand the impact this is having on your budgeting experience and we really appreciate you hanging in there with us!

October 27, 2017 12:05AM UTC
[Investigating] Some users have reported improvements after updating their credentials with Chase and then removing the connection. Here's how to remove a connection (note: this is not the same as disconnecting or deleting the account): 1. Click the 'Add Account' button under your list of accounts. 2. Select "Remove" next to ALL of the connection(s) to Chase, confirm removal, and exit out of that window. To Reconnect your Chase accounts: 1. Hover over the existing account name (in the left sidebar) and click on the edit icon. 2. Select 'Connect to Bank', search for Chase, and follow the prompts. 3. Repeat this for the other Chase accounts - being sure to select the existing connection if the credentials are the same.

November 16, 2017 10:12PM UTC
[Monitoring] Our Direct Import partner has confirmed that due to recent security changes made by Chase, frequent re-authorizations are now expected.

Incident Status

Operational

Components

Direct Import Provider



September 1, 2017 8:27PM UTC
[Investigating] Some users are experiencing a delay (2-3 days) when importing transactions from PNC, Bank of America, and Wells Fargo. Our Direct Import partner is investigating this issue. It's complex, so it will like take some time to resolve. As we learn more, we'll post updates here. Thanks for your patience!

Incident Status

Operational

Components

Direct Import Provider



October 14, 2017 1:31PM UTC
[Monitoring] Barclays: Our Direct Import partner confirmed that Barclay's OTP implementation has made non-interactive aggregation challenging. They have established a relationship with Barclays and is working to improve this integration. In the meantime, you may notice that the "Barclays" option has been removed from the list. Tangerine Bank: Our Direct Import partner is investigating missing and non-importing credit card accounts for this financial institution. It appears to be a widespread issue due to a recent platform change!

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

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