Active Incident

Incident Status

Operational

Components

Direct Import Provider



November 15, 2017 8:07PM UTC
[Investigating] Our Direct Import partner is investigating reports of three copies of transactions coming in - one correct copy, then two copies that effectively cancel each other out (one inflow and one outflow). We'll update here as we have more information! In the meantime, since the duplicates cancel each other out, you can approve all transactions and reconcile the account or reject the extra transactions.

November 29, 2017 6:44PM UTC
[Identified] We heard back from our Direct Import partner. It looks like Discover is removing the canceled and duplicate transactions from their website but sending them in the OFX file our Direct Import partner uses for import. This will not affect the overall balance of the accounts, but it is confusing! Their engineering team is continuing to work on finding a resolution.
Chase Bank Operational

Incident Status

Operational

Components

Direct Import Provider



October 12, 2017 11:22PM UTC
[Investigating] Our Direct Import partner is looking into why we're seeing a sudden onset of frequent re-authorizations required to import transactions. They believe it's related to new security restrictions put in place by Chase for third-party data aggregators, but at this time they're unable to offer a timeline for resolution. Many of us here at YNAB are Chase users, too, so we understand the impact this is having on your budgeting experience and we really appreciate you hanging in there with us!

October 27, 2017 12:05AM UTC
[Investigating] Some users have reported slight improvements after updating their credentials with Chase and then removing the connection. Here's how to remove a connection (note: this is not the same as disconnecting or deleting the account): 1. Click the 'Add Account' button under your list of accounts. 2. Select "Remove" next to ALL of the connection(s) to Chase, confirm removal, and exit out of that window. To Reconnect your Chase accounts: 1. Hover over the existing account name (in the left sidebar) and click on the edit icon. 2. Select 'Connect to Bank', search for Chase, and follow the prompts. 3. Repeat this for the other Chase accounts - being sure to select the existing connection if the credentials are the same.

November 16, 2017 10:12PM UTC
[Monitoring] Our Direct Import partner has confirmed that due to recent security changes made by Chase, frequent re-authorizations are now expected.

Incident Status

Operational

Components

Direct Import Provider



September 1, 2017 8:27PM UTC
[Investigating] Some users are experiencing a delay (2-3 days) when importing transactions from PNC, Bank of America, and Wells Fargo. Our Direct Import partner is investigating this issue. It's complex, so it will like take some time to resolve. As we learn more, we'll post updates here. Thanks for your patience!

Incident Status

Operational

Components

Direct Import Provider



October 14, 2017 1:31PM UTC
[Monitoring] Macy's Credit Card: We are investigating an elevated number of errors connecting to this financial institution. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

November 23, 2017 3:48PM UTC
[Monitoring] Natwest (UK): We are investigating an issue with transactions not importing for Natwest UK accounts. While we work with our Direct Import partner on this issue, you will want to enter transactions manually or via File-Based Importing.

November 29, 2017 7:31PM UTC
[Investigating] BestBuy.com: Our Direct Import partner is investigating an issue with outflows/inflows being swapped for BestBuy accounts. While we work with our Direct Import partner on this, you may want to consider disconnecting those accounts until the issue is resolved.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly