Active Incident

Incident Status

Operational

Components

Direct Import Provider



February 8, 2018 4:37PM UTC
[Investigating] Users have let us know that their payee's have been importing as generic names, like "Visa" for example. Our Direct Import is aware of the issue and working on a fix!

Incident Status

Operational

Components

Direct Import Provider



January 25, 2018 2:28PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Boeing Employees Credit Union accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Incident Status

Operational

Components

Direct Import Provider



January 17, 2018 2:10AM UTC
[Investigating] We are investigating an elevated number of errors connecting to FedLoan Servicing accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register. We will post updates as we know more.

January 24, 2018 7:13PM UTC
[Monitoring] Our Direct Import Partner believes they've re-established their integration with FedLoan. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

February 8, 2018 4:29PM UTC
[Monitoring] The connection issues with FedLoan seem to be persisting. Thank you for your patience while our Direct Import partner continues working on it!

Incident Status

Operational

Components

Direct Import Provider



January 25, 2018 1:31PM UTC
[Monitoring] Bank of Montreal: We've reported an issue to our Direct Import partner regarding transactions not importing. It appears to be an issue with empty QFX files on BMO's side, but they are looking into it! Credit One Bank: We are investigating an elevated number of errors connecting to Credit One Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register. [Investigating] Tangerine Bank: We are investigating an elevated number of errors importing transactions to Tangerine Bank accounts. While we work with our Direct Import partner on this issue, you may want to use File Based Importing to keep things up to date. TD Bank USA: Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Bank USA. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it!

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly