Active Incident

Incident Status

Operational

Components

Direct Import Provider



July 13, 2017 11:11PM UTC
[Monitoring] We are investigating an issue that's causing Citibank users to get locked out of their online banking accounts. As we learn more, we'll update you here!

July 19, 2017 2:39PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Citibank. A majority of accounts are now connected., and not getting locked out of their online banking. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

Incident Status

Operational

Components

Direct Import Provider



June 14, 2017 2:05AM UTC
[Identified] We are investigating an elevated number of errors connecting to Scotia Bank accounts. As we learn more, we'll update you here!

June 16, 2017 2:09AM UTC
[Monitoring] Our Direct Import partner has made some improvements to their integration with Scotia Bank which has resolved *some* of the reported issues. When you click Import, you should be prompted to answer your multi-factor authentication questions(s). They're still working to stabilize the connection, so if you can't connect quite yet, keep an eye out for updates here!

June 27, 2017 11:13PM UTC
[Monitoring] There was a change in Scotia Bank's online banking platform that required our Direct Import partner to make corresponding updates to their integration. As they continue to work on it, you may not be able to import transactions or you may experience intermittent connection issues. As soon as their work is completed, we'll update you here!

July 15, 2017 2:20AM UTC
[Monitoring] Our Direct Import partner is still working on this ScotiaBank issue. We'll continue to keep you posted as we hear back from them. Thank you for your patience!

July 21, 2017 1:21PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Scotiabank. A majority of accounts are now connected and importing. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

Incident Status

Operational

Components

Direct Import Provider



July 19, 2017 1:31PM UTC
[Monitoring] Barclays: Our Direct Import partner confirmed that Barclay's OTP implementation has made non-interactive aggregation challenging. They have established a relationship with Barclays and is working to improve this integration. In the meantime, you may notice that the "Barclays" option has been removed from the list. ASB Bank: Our Direct Import partner has confirmed that they need to make a fix to their integration with ASB Bank. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it! HSBC Personal Internet Banking: We have reported this issue to our Direct Import partner, and they have confirmed they need to make a fix to their integration with HSBC. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it! PenFed: Our Direct Import partner has confirmed that they need to make a fix to their integration with PenFed. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it!

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly