Active Incident
RBC Royal Bank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


June 18, 2019 3:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to RBC Royal Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
American Express - Credit CardPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


June 17, 2019 5:35PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Amex credit card accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
Fidelity NetBenefits - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


June 13, 2019 9:22PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Fidelity Netbenefits accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

June 18, 2019 9:15PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Fidelity Netbenefits. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!
Kohl's Credit Card - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


June 12, 2019 10:36PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Kohls accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
M&T Bank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


June 11, 2019 10:09PM UTC
[Investigating] We are investigating an elevated number of errors connecting to M&T Bank accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.
Alliant Credit Union (IL) - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


June 14, 2019 11:38AM UTC
[Investigating] We are investigating an elevated number of errors connecting to Alliant Credit Union (IL) accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.
PNC - Duplicate TransactionsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


May 10, 2019 9:49PM UTC
[Investigating] We are currently looking into what's causing duplicate transactions to import for some PNC accounts.

May 12, 2019 10:07PM UTC
[Identified] It looks like our provider's investigations have found PNC is changing the payee/memo data for each transactions, which is making it difficult to accurately identify (and prevent) duplicates. We're working with them on a solution!

May 31, 2019 4:53PM UTC
[Identified] The duplicate transaction issue seems to be clearing up for most YNABers, but if you're still seeing recent transactions duplicate, please write in to [email protected]!

June 10, 2019 12:11PM UTC
[Identified] It looks like the duplicate transaction issue isn't quite resolved after all, but we're continuing to work on it! If you're still seeing recent transactions duplicate, please write in to [email protected]!
Capital One (360, Credit Card & Personal) - Transactions not importingOperational

Incident Status

Operational

Components

Direct Import Provider


May 23, 2019 12:00PM UTC
[Investigating] We are currently investigating an elevated number of users not able to import transactions to their Capital One accounts.

June 14, 2019 3:20PM UTC
[Monitoring] We've re-established our integration with Capital One. A majority of accounts are now seeing transactions import. We’ll continue to monitor the situation for the next few days, but if you’re still missing transactions, write in to [email protected]!
TD Canada Trust and TD Bank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


June 14, 2019 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


June 14, 2019 12:07PM UTC
[Identified] Scotiabank: We've re-established our integration with Scotiabank. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]! ---------------------------------------- Venmo: We are investigating an elevated number of errors connecting to Venmo accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly