Active Incident
Bank of AmericaOperational

Incident Status

Operational

Components

Direct Import Provider


September 21, 2017 4:47PM UTC
[Monitoring] Our Direct Import partner was experiencing some aggregation issues with Bank of America. They just confirmed that they were able to get the connection back up and running. You should be able to get connected by clicking the import button in your YNAB account register and following the prompts. If you’re still unable to connect, write in to help@ynab.com!
Delayed Transaction Importing: PNC, Bank of America, and Wells FargoOperational

Incident Status

Operational

Components

Direct Import Provider


September 1, 2017 8:27PM UTC
[Investigating] Some users are experiencing a delay (2-3 days) when importing transactions from PNC, Bank of America, and Wells Fargo. Our Direct Import partner is investigating this issue. It's complex, so it will like take some time to resolve. As we learn more, we'll post updates here. Thanks for your patience!
$0 Account BalancesOperational

Incident Status

Operational

Components

Direct Import Provider


September 1, 2017 8:10PM UTC
[Identified] We're seeing some reports of $0 balances when setting up connections to certain financial institutions. While we work to address this issue with our Direct Import partner, here's a workaround you can try: - Choose the account by name, if possible. - Edit the Starting Balance transaction to be the correct balance. - Going forward, transactions should import as expected.
Other Financial Institution IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


September 9, 2017 1:31PM UTC
[Monitoring] School's First FCU: Users are reporting that transactions are importing into the wrong accounts. Our Direct Import partner is investigating the cause and working on getting this issue resolved. Thank you for your patience! Barclays: Our Direct Import partner confirmed that Barclay's OTP implementation has made non-interactive aggregation challenging. They have established a relationship with Barclays and is working to improve this integration. In the meantime, you may notice that the "Barclays" option has been removed from the list. ASB Bank: Our Direct Import partner has confirmed that ASB is blocking data aggregation so they are unable to support the connection at this time. We hope they will be able to support it again in the future, but there is no timeline available.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly