Active Incident
PNC Bank - Transactions importing incorrectlyOperational

Incident Status

Operational

Components

Direct Import Provider


April 11, 2018 7:25PM UTC
[Investigating] We are investigating an elevated number of issues with transactions importing from PNC Bank. Our Direct Import partner has confirmed that they need to make a fix to their integration with PNC Bank, to resolve the issue of pending transactions importing the inflow/outflow amounts swapped.

April 19, 2018 4:29PM UTC
[Monitoring] Our Direct Import Partner was able to narrow down what is happening with PNC Bank, and it's due to some recent changes PNC has made to the way they handle transactions. Their files now include pending transactions and posted transactions, creating duplicates when importing that information into your budget. If you have more questions, write in to help@ynab.com!
USAA - Transactions Not ImportingOperational

Incident Status

Operational

Components

Direct Import Provider


April 1, 2018 3:56PM UTC
[Investigating] We are investigating an elevated number of issues with importing USAA credit card transactions. While we work with our Direct Import partner on this issue, you may want to use File Based Importing to keep things up to date.

April 19, 2018 4:17PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with USAA and a majority of accounts are now importing again. We’ll continue to monitor the situation for the next few days. If you’re still unable to import, write in to help@ynab.com!
PayPal - Stuck in log in loop when connectingOperational

Incident Status

Operational

Components

Direct Import Provider


March 19, 2018 7:19PM UTC
[Investigating] We are investigating an issue with connecting to PayPal accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by waiting a short time and then clicking the import button at the top of your account register.
TD Canada Trust - Connection IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


February 25, 2018 7:38PM UTC
[Investigating] We are investigating an elevated number of errors connecting to TD Canada Trust accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

March 6, 2018 6:24PM UTC
[Investigating] This issue with TD Canada is confirmed as being widespread. Our Direct Import partner is aware of how many users this is affecting and it's still being very actively worked on. Thank you for your patience!

April 3, 2018 4:20PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Canada Trust. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!
Other Financial Institution IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


April 19, 2018 1:31PM UTC
[Monitoring] Betterment: Our Direct Import Partner re-established their integration with Betterment. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com! TD Bank USA: Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Bank USA. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly