Active Incident

Incident Status

Operational

Components

Direct Import Provider



October 1, 2019 4:28PM UTC
[Investigating] We are investigating an elevated number of reports of transactions not importing into PNC accounts. Thank you for your patience while we work with our Direct Import partner on this issue!

October 10, 2019 6:03PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with PNC. A majority of accounts are now importing again. We’ll continue to monitor the situation for the next few days. If you’re still unable to import transactions, write in to [email protected]!

Incident Status

Partial Service Disruption

Components

Direct Import Provider



September 30, 2019 6:26PM UTC
[Investigating] We are investigating an elevated number of errors connecting to BECU accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

October 1, 2019 4:19PM UTC
[Identified] Our import partner has identified the issue and are working with their engineers on implementing a fix. We don't currently have a timeline for resolution but will continue to update here as we learn more.

October 3, 2019 2:20PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with BECU. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!

October 15, 2019 2:10PM UTC
[Investigating] We're back to seeing an elevated number of issues connecting to BECU, so we're digging in with our Direct Import partner. In the meantime, the institution will an "Unavailable" error and we've removed it from the list until the integration is fixed.

Incident Status

Partial Service Disruption

Components

Direct Import Provider



September 12, 2019 9:49PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Discover accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

October 11, 2019 7:55AM UTC
[Identified] This has been identified as a server-side issue on Discover's end. Development and partnership teams from both our import partner and Discover's side are working on a solution, but there is no timeline for when it will be resolved. We'll post any significant changes or updates to this as soon as we know them. Thank you for your patience!
Capital One - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider



September 6, 2019 2:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

October 11, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!

Incident Status

Operational

Components

Direct Import Provider



August 31, 2019 1:47PM UTC
[Investigating] We are investigating an elevated number of errors connecting to American First Credit Union accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

September 15, 2019 2:43PM UTC
[Identified] Our import partner has identified the issue. While they work on a fix, you may be able to reconnect by clicking the import button at the top of your account register.

October 11, 2019 6:32PM UTC
[Identified] Our import partner does have a fix for the recent connection issue, but they are still working on an issue with missing accounts and transactions. If you have any questions, write in to [email protected]

October 14, 2019 6:59PM UTC
[Monitoring] Good news—we're hearing positive responses from YNABers that the AFCU connection, missing account, and import issues are resolved! Just to make sure, we'll continue to monitor this one for the next week. If you’re still running into trouble, write in to [email protected]!

Incident Status

Operational

Components

Direct Import Provider



August 16, 2019 1:54PM UTC
[Investigating] We are investigating an elevated number of errors connecting to American Express Credit Card accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

September 2, 2019 2:12PM UTC
[Identified] Our import partner has identified the issue. In the meantime, you may be able to reconnect by removing and re-adding the American Express Credit Card connection (not the account!).

October 4, 2019 7:08PM UTC
[Identified] Our import partner does have a fix for the recent connection issue, but they are still working on an issue with joint credit card transactions. For more info or if you have any questions, write in to [email protected]

October 17, 2019 5:51PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with American Express and restored the ability to import transactions from joint cardholders into the same account. A majority of accounts are now connected and importing successfully. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect or import, write in to [email protected]!
Citibank - Prolonged Maintenance ErrorsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider



September 4, 2019 12:15PM UTC
[Investigating] We are investigating an elevated number of maintenance errors connecting to Citibank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

October 11, 2019 6:36PM UTC
[Identified] Our import partner identified the underlying issue with connecting to Citibank, and they're continuing to work on it. If you have any questions, write in to [email protected]

Incident Status

Partial Service Disruption

Components

Direct Import Provider



October 10, 2019 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider



October 9, 2019 3:33PM UTC
[Investigating] Venmo: We are investigating an elevated number of errors connecting to Venmo accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

October 9, 2019 10:56PM UTC
[Investigating] Alliant Credit Union (IL): We are investigating an elevated number of missing accounts on Alliant Credit Union connections. As Alliant rolls out changes to their online banking site to more users, you may suddenly find this affecting your accounts.

October 17, 2019 1:21PM UTC
[Investigating] Sam's Club: We are investigating an elevated number of errors connecting to Sam’s Club accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services