Active Incident

Incident Status

Partial Service Disruption

Components

Direct Import Provider



January 18, 2021 3:21PM UTC
[Identified] We have identified an error that is preventing some Amazon.com Store Card customers from being able to enter their multi-factor authentication code while trying to connect their accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Incident Status

Degraded Performance

Components

Direct Import Provider



January 5, 2021 10:00PM UTC
[Identified] Our import partner has identified an error causing connection issues and transaction delays with Citi. While we work with our import partner on this issue, please continue to keep your accounts updated with other transaction entry options: docs.youneedabudget.com/article/32-recording-spending-adding-transactions

Incident Status

Degraded Performance

Components

Direct Import Provider



December 28, 2020 7:32PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Citibank where YNABers are unable to complete the OAuth connection process due to a grayed out "Authorize" button. In the meantime, there are a few troubleshooting steps that have helped other YNABers bypass similar issues: 1.) Logging into the YNAB web app through an Incognito/Private window and/or from a different browser then try the connection again. 2.) Clearing your browser's cookies and cache. If you've tried these steps and it's still not working, please know we're on it and we'll update here as we learn more!

Incident Status

Partial Service Disruption

Components

Direct Import Provider



November 7, 2020 2:24PM UTC
[Identified] Our import partner has identified an issue affecting BECU connections and the ability to import transactions from BECU accounts. While we work with our import partner on this issue, please continue to keep your accounts updated with other transaction entry options: https://docs.youneedabudget.com/article/32-recording-spending-adding-transactions

January 14, 2021 1:55AM UTC
[Identified] We're continuing to work with our import partner on this issue with BECU and appreciate your patience! We'll keep this page updated as we receive new information.

Incident Status

Degraded Performance

Components

Direct Import Provider



October 9, 2020 4:50AM UTC
[Identified] Our Direct Import partner has confirmed that Bank of America is on a slower update schedule. This is causing transaction delays.

November 21, 2020 4:39AM UTC
[Identified] While we're not out of the woods, we're seeing far fewer transaction delays!

January 14, 2021 12:28AM UTC
[Monitoring] Our import partner identified and resolved one of the underlying issues causing delays. However, Bank of America remains on a modified update schedule. Reach out to support if you have any questions about your connection.

Incident Status

Degraded Performance

Components

Direct Import Provider



October 9, 2020 5:39AM UTC
[Identified] American Express is intermittently blocking third-party traffic (like that of our import partner's) to their website. This is causing long transaction delays.

November 21, 2020 4:44AM UTC
[Identified] Our import partner is heading in the right direction! We're still expecting some transaction delays, but overall, things are improving.

Incident Status

Partial Service Disruption

Components

Direct Import Provider



September 6, 2019 2:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

October 23, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!

February 1, 2020 10:44PM UTC
[Identified] This continues to be a high priority issue for our import partner, and their partnership team is working closely with Capital One to resolve it. As of now, there is no estimated timeline for a resolution, but we'll continue to do all that is in our power to push for one.

April 21, 2020 12:43PM UTC
[Identified] While we wish this was a resolution update, we're still in a holding pattern with Capital One while our import partner works with them directly. We're continuing to do what we can to push for a resolution, and you can do the same by reaching out to Capital One on social media, email, or phone calls to let them know you want to use third-party services like YNAB.

January 13, 2021 12:07PM UTC
[Identified] Our import partner is still working with Capital One to restore connectivity and transaction importing capabilities. We will be sure to update here once we have any actionable news!

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

Public API

Operational

External Services