Active Incident
Citibank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 23, 2018 3:55PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Citibank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

September 24, 2018 8:39PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Citibank. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If after the next 48 hours, you’re still unable to connect, write in to [email protected]!
Wells Fargo - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 7, 2018 5:17PM UTC
[Identified] Some Wells Fargo connections are having issues with connecting or importing transactions, and our Direct Import partner has identified the same core issue for both. They currently working on a resolution.

September 19, 2018 4:53PM UTC
[Monitoring] We're beginning to see connection rates improve, but we don't appear to be totally in the clear yet. We're continuing to work with our providers on this one and are monitoring it closely. Thank you for your patience!
Wells Fargo - Transactions Not ImportingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 6, 2018 4:46PM UTC
[Identified] Our Direct Import partner has confirmed as issue in retrieving transaction data from Wells Fargo, so they are working on resolution.
Various Institutions — Unable to Authenticate AccountsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 2, 2018 5:54PM UTC
[Investigating] We are investigating an elevated number of widespread Direct Import connection issues that are preventing people from re-authenticating their connections due to a blank screen. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register. Thank you for your patience!

September 19, 2018 4:37PM UTC
[Monitoring] Our Direct Import Partner was able to squash the bug that was causing this issue . A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!
Citibank - Duplicate TransactionsDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


August 23, 2018 8:36PM UTC
[Investigating] Our Direct Import partner is currently looking into what's causing duplicate transactions to import for some Citibank accounts.

September 2, 2018 11:48PM UTC
[Identified] Our Direct Import partner is still working on a solution for this one. Thank you for your patience!
TD Canada Trust - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


February 25, 2018 7:38PM UTC
[Investigating] We are investigating an elevated number of errors connecting to TD Canada Trust accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

March 6, 2018 6:24PM UTC
[Investigating] This issue with TD Canada is confirmed as being widespread. Our Direct Import partner is aware of how many users this is affecting and it's still being very actively worked on. Thank you for your patience!

April 3, 2018 4:20PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Canada Trust. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!

August 1, 2018 5:24PM UTC
[Monitoring] Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. We will be continuing to monitor this issue.

September 2, 2018 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


September 7, 2018 8:25PM UTC
[Identified] Target Red Card: Our Direct Import partner has confirmed that they need to make a fix to their integration with Target Red Card. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it! ----- Fifth Third Bank: We are investigating an elevated number of errors connecting to Fifth Third accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register. ----- TD Bank: Our Direct Import Partner made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. For now, we're continuing to monitor this issue closely. In the meantime, our Direct Import partner is in contact with TD Bank to resolve this. They issued the following statement: We're currently working with senior leaders at TD to complete the necessary onboarding reviews they're implementing as a part of a new protocol for all data aggregators. We are waiting on the TD team to approve an evaluation that will allow TD users to reconnect their accounts as a part of the final phases of this process.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly