Active Incident

Incident Status

Operational

Components

Direct Import Provider



June 14, 2017 2:39AM UTC
[Identified] We are investigating an elevated number of errors connecting to Navient accounts. As soon as we have updated information for you, we'll share it here!

June 15, 2017 8:04PM UTC
[Monitoring] Our Direct Import partner has updated their integration with Navient. You may be prompted to answer your multi-factor authentication again, but then your account(s) should successfully reconnect. We are monitoring the connection to Navient to ensure we see a decrease in the error rate.

June 20, 2017 6:40PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Navient. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

Incident Status

Operational

Components

Direct Import Provider



June 14, 2017 2:05AM UTC
[Identified] We are investigating an elevated number of errors connecting to Scotiabank accounts. As we learn more, we'll update you here!

June 16, 2017 2:09AM UTC
[Monitoring] Our Direct Import partner has made some improvements to their integration with Scotia Bank which has resolved *some* of the reported issues. When you click Import, you should be prompted to answer your multi-factor authentication questions(s). They're still working to stabilize the connection, so if you can't connect quite yet, keep an eye out for updates here!

Incident Status

Operational

Components

Direct Import Provider



June 10, 2017 12:15AM UTC
[Monitoring] We are investigating an elevated number of errors connecting to AMEX accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

June 17, 2017 10:35PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with American Express. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

June 22, 2017 9:24PM UTC
[Monitoring] Unfortunately, we're seeing an increase in errors connecting to American Express Credit Card accounts again. We're working with our Direct Import partner to get you all back up and importing as quickly as possible!

Incident Status

Operational

Components

Direct Import Provider



June 16, 2017 1:31PM UTC
[Monitoring] Barclays: Our Direct Import partner confirmed that Barclay's OTP implementation has made non-interactive aggregation challenging. They have established a relationship with Barclays and is working to improve this integration ASB Bank: Our Direct Import partner has confirmed that they need to make a fix to their integration with ASB Bank. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it!

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly