Active Incident
Re-credential/Multiple MFADegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


April 30, 2020 5:04PM UTC
[Investigating] Over the last few days we've heard from a lot of YNABers who have been prompted to re-enter their credentials and/or Multi Factor Authentication prompts in order to connect and import transactions. While this security measure is expected for some financial institutions, it's certainly not expected at this level or after the Direct Import update. Thankfully, we have heard reports of these dying down after a while, but either way, we are on the case!

May 4, 2020 12:58PM UTC
[Identified] Our import partner has identified the issue that's causing the repeated MFA and/or re-entering credentials, and we're continuing to work on this alongside them.

May 8, 2020 3:20PM UTC
[Identified] Our import is continuing to work on this issue with an elevated priority. We'll keep you updated here as things progress!

May 21, 2020 4:29PM UTC
[Monitoring] Our import partner has resolved the issue that caused this behavior for a majority of financial institutions, but they are still working on some improvements for individual institutions. If you're still seeing this behavior, please write in to [email protected]!
Capital One - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


September 6, 2019 2:24PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While this issue is being worked on, you may be able to reconnect by clicking the import button at the top of your account register.

October 23, 2019 6:29PM UTC
[Identified] Capital One recently updated their security settings, so our import partner has to make some significant changes on their side to establish a consistent connection and import transactions. They’re actively working on it!

February 1, 2020 10:44PM UTC
[Identified] This continues to be a high priority issue for our import partner, and their partnership team is working closely with Capital One to resolve it. As of now, there is no estimated timeline for a resolution, but we'll continue to do all that is in our power to push for one.

April 21, 2020 12:43PM UTC
[Identified] While we wish this was a resolution update, we're still in a holding pattern with Capital One while our import partner works with them directly. We're continuing to do what we can to push for a resolution, and you can do the same by reaching out to Capital One on social media, email, or phone calls to let them know you want to use third-party services like YNAB.

Web Application and Server

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

Public API

Operational

External Services

Help Scout

Heroku

Intercom

Recurly

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