Active Incident

Incident Status

Degraded Performance

Components

Direct Import Provider



February 15, 2019 11:13PM UTC
[Investigating] We are investigating an elevated number of transactions not importing into NFCU accounts. While we work with our Direct Import partner on this issue, you are welcome to import transactions with File Based Importing.
Target Credit CardPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider



February 16, 2019 9:55PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Target Credit Card accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
Boeing Employee Credit UnionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider



February 21, 2019 7:00PM UTC
[Investigating] While the BECU connection is improving for some users, our Direct Import partner is continuing to investigate why the connection is unstable for others. As we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Incident Status

Degraded Performance

Components

Direct Import Provider



February 16, 2019 9:21PM UTC
[Investigating] We've gotten widespread reports of Capital One transactions importing into the wrong account. Our Direct Import partner is currently investigating the issue to prevent future occurrences. While we get this corrected, feel free to delete any transactions that import incorrectly in your budget!

Incident Status

Partial Service Disruption

Components

Direct Import Provider



February 16, 2019 1:41PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with President’s Choice Financial MasterCard. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it!

Incident Status

Degraded Performance

Components

Direct Import Provider



February 16, 2019 8:49PM UTC
[Identified] Our Direct Import Partner believes to have made progress on this issue, but if you’re still seeing duplicate transactions import, write in to [email protected]!

Incident Status

Partial Service Disruption

Components

Direct Import Provider



February 16, 2019 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider



February 16, 2019 6:07PM UTC
[Identified] Alliant Credit Union: We are investigating an elevated number of errors connecting to Alliant Credit Union accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register. ---- Bank of Montreal: Due to some recent updates, you may have trouble creating or maintaining a connection to Bank of Montreal. Our Direct Import partner is working on updating their integration—it’s just won’t be a quick fix. ---- CIBC: CIBC made some changes to their login process and our Direct Import partner is actively working on updating their integration with CIBC by working with them directly. ---- RBC Royal Bank: RBC made some changes to their MFA process and our Direct Import partner is actively working on updating their integration. ---- HSBC: HSBC has made a change to the login process. Our Direct Import partner has confirmed that they need to make a fix to their integration with HSBC. This happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it! ---- Regions Bank: Regions made some changes to their platform, and as a result, our Direct Import partner needs to re-build the connection. They are working with Regions directly, but are unable to provide any ETA at this time.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Partial Service Disruption

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly