Active Incident
Capital One (360, Credit Card & Personal) - Delayed ImportsOperational

Incident Status

Operational

Components

Direct Import Provider


April 10, 2019 10:21PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Capital One accounts. While we work with our Direct Import partner on this issue, you may be able to import transactions sporadically.

April 19, 2019 5:35PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Capital One. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to [email protected]!
Royal Bank of Canada Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


April 8, 2019 6:37PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Royal Bank of Canada accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
Citizen's Bank Connection IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Direct Import Provider


March 31, 2019 7:35PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Citizens Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
PC Financial Mastercard - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


March 1, 2019 1:41PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with President’s Choice Financial MasterCard. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it!
TD Canada Trust and TD Bank - Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


March 1, 2019 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
Other Financial Institution IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Direct Import Provider


April 5, 2019 12:07PM UTC
[Identified] HSBC: Due to some recent updates, you may have trouble creating or maintaining a connection to HSBC. Our Direct Import partner is working on updating their integration—it’s just won’t be a quick fix.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly