Active Incident
Bank of America — Delayed ErrorsOperational

Incident Status

Operational

Components

Direct Import Provider


July 17, 2018 3:34PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Bank of America accounts. Thank you for your patience!

July 22, 2018 5:06PM UTC
[Monitoring] We're starting to see an improved connection success rate for Bank of America, but are continuing to monitor this until we're confident it's resolved!
Navy Federal Credit Union - Connection IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


July 14, 2018 11:29AM UTC
[Investigating] We are investigating an elevated number of errors connecting to Navy Federal Credit Union accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
Ally Bank - Duplicate TransactionsOperational

Incident Status

Operational

Components

Direct Import Provider


July 12, 2018 6:11PM UTC
[Investigating] Our Direct Import partner is currently looking into the what's causing transactions to duplicate for Ally Bank users.
US Bank - Generic PayeesOperational

Incident Status

Operational

Components

Direct Import Provider


July 12, 2018 3:40AM UTC
[Investigating] Our Direct Import partner is investigating an issue with US Bank transactions importing with the generic payee "US Bank". Thank you for your patience!
PayPal - Stuck in log in loop when connectingOperational

Incident Status

Operational

Components

Direct Import Provider


March 19, 2018 7:19PM UTC
[Investigating] We are investigating an issue with connecting to PayPal accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by waiting a short time and then clicking the import button at the top of your account register.

April 21, 2018 3:42PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with PayPal. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

May 2, 2018 11:15PM UTC
[Monitoring] Many users are still reporting connection issues with PayPal. Our Direct Import partner is finding each one to be unique, which is making it difficult to pin down the exact cause. We're continuing to work with them on this, though, so thank you for your patience!
TD Canada Trust - Connection IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


February 25, 2018 7:38PM UTC
[Investigating] We are investigating an elevated number of errors connecting to TD Canada Trust accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

March 6, 2018 6:24PM UTC
[Investigating] This issue with TD Canada is confirmed as being widespread. Our Direct Import partner is aware of how many users this is affecting and it's still being very actively worked on. Thank you for your patience!

April 3, 2018 4:20PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Canada Trust. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!

May 9, 2018 5:24PM UTC
[Monitoring] Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. We will be continuing to monitor this issue.
Other Financial Institution IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


July 1, 2018 1:31PM UTC
[Monitoring] TD Bank USA: Our Direct Import Partner made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. For now, we're continuing to monitor this issue closely. In the meantime, our Direct Import partner is in contact with TD Bank to resolve this. They issued the following statement: We're currently working with senior leaders at TD to complete the necessary onboarding reviews they're implementing as a part of a new protocol for all data aggregators. We are waiting on the TD team to approve an evaluation that will allow TD users to reconnect their accounts as a part of the final phases of this process.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly