Active Incident
Wells FargoOperational

Incident Status

Operational

Components

Direct Import Provider



April 29, 2017 12:55PM UTC
[Monitoring] We are investigating an elevated number of errors connecting to Wells Fargo accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
Web application performance issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Web Application and API



April 28, 2017 2:24PM UTC
[Investigating] The web application is experiencing performance issues for some users. We are investigating it and will provide updates.

April 28, 2017 2:57PM UTC
[Identified] Performance is slowly normalizing. We will continue to investigate and make some tweaks to bring it back to normal while we monitor.

April 28, 2017 4:03PM UTC
[Identified] We are still going through some slowness and continue to work on it.

April 28, 2017 4:08PM UTC
[Identified] The app is going to maintenance mode for a minute or two.

April 28, 2017 4:13PM UTC
[Identified] The application is out of maintenance. You might still see some slowness while the database fully loads. We'll continue to monitor.

April 28, 2017 5:53PM UTC
[Identified] It's taking considerably long for the database to catch up. We continue to monitor and work on it as performance seems to be slowly getting back to normal.

April 28, 2017 7:42PM UTC
[Identified] We're back into maintenance mode while the database finishes recovering from a failure earlier today. We'll post updates soon.

April 28, 2017 11:42PM UTC
[Identified] We enabled our web application for many users approximately one hour ago. As of now, the web application is up and running for all users. A very small percentage of users might run into slower-than-normal data load or calculation times. Mobile: Our mobile login and sync are currently disabled. If you have already loaded your budget on your phone or iPad, you can continue to use it without issue. However, you cannot sync changes to or from your device. We will be enabling this functionality later this evening.

April 29, 2017 2:37AM UTC
[Monitoring] The web application is up and running without issue once again. We have identified the source of the issue. There is a bug in our mobile applications that can cause extreme load on our servers under specific circumstances, and that contributed to today's outage. We now know what the problem is and know what we need to do to fix it. We have restored most service to our mobile applications. Our mobile applications can log in, open budgets, and make local changes. However, while our servers catch up, we have throttled some mobile clients so that they do not overload our servers, meaning that sometimes they won't be able to sync with the server if they have any local changes. (The data won't be lost - it just might not make it from the mobile client to our servers right away.) We will be ramping up and restoring full mobile syncing as our servers and mobile applications catch up with each other. We're sorry for today's outage. We messed up, and you couldn't budget. We know exactly what to do to fix it, and we will get it fixed.

Incident Status

Operational

Components

Direct Import Provider



April 23, 2017 11:04AM UTC
[Monitoring] Our Direct Import partner is working on an issue where some or all transactions for Barclay Card US accounts are not importing.

Incident Status

Operational

Components

Direct Import Provider



April 29, 2017 1:31PM UTC
[Monitoring] Paypal: Our Direct Import Partner re-established their integration with Paypal. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com! Macy's: Our Direct Import partner has confirmed that they need to make a fix to their integration with Macy's. Their Relations Department is actively working with Macy's to resolve this issue!

Web Application and API

Partial Service Disruption

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly