Partial Service Disruption
February 25, 2018 7:38PM UTC
[Investigating] We are investigating an elevated number of errors connecting to TD Canada Trust and TD Bank accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.
March 6, 2018 6:24PM UTC
[Investigating] This issue with TD Canada and TD Bank is confirmed as being widespread. Our Direct Import partner is aware of how many users this is affecting and it's still being very actively worked on. Thank you for your patience!
April 3, 2018 4:20PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Canada Trust and TD Bank. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!
August 1, 2018 5:24PM UTC
[Monitoring] Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. We will be continuing to monitor this issue.
In the meantime, our Direct Import partner is in contact with TD to resolve this. They issued the following statement:
"We're currently working with senior leaders at TD to complete the necessary onboarding reviews they're implementing as a part of a new protocol for all data aggregators. We are waiting on the TD team to approve an evaluation that will allow TD users to reconnect their accounts as a part of the final phases of this process."
October 1, 2018 11:56PM UTC
[Identified] Our Direct Import partner is working still closely with TD on getting this connection re-established, but there is currently no timeline for a resolution.
