Active Incident

Incident Status

Operational

Components

Direct Import Provider



May 12, 2017 3:56PM UTC
[Identified] Around May 1st, M&T made changes to their online banking platform, which requires our Direct Import partner to make corresponding changes to support the updated platform. They are actively working to rebuild and test their integration with M&T. We'll post an update as soon as that process is complete!

May 16, 2017 8:00PM UTC
[Identified] Our Direct Import partner is still actively working on restoring their integration with M&T. They're making progress, but it may take another few days before it's fully resolved. We'll continue to post updates here!

May 24, 2017 11:36PM UTC
[Identified] Our Direct Import partner is still working hard on this M&T issue—it is a high priority for them. They have seen some success with the M&T integration but there are other issues they're still investigating. We will continue to update this status page as we get more information from our Direct Import partner. Please email support at help@ynab.com with any questions!

Incident Status

Operational

Components

Direct Import Provider



May 4, 2017 3:50PM UTC
[Monitoring] We are investigating an elevated number of errors connecting to Capital One Credit Card accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

May 13, 2017 12:50AM UTC
[Monitoring] Our Direct Import partner has identified the problem that caused this connectivity issue. They're currently making the necessary changes to their integration while working directly with Capital One to resolve the issue as quickly as possible.

May 23, 2017 6:49PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Capital One Credit Card - Current Statements. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

Incident Status

Operational

Components

Direct Import Provider



May 23, 2017 1:31PM UTC
[Monitoring] Macy's: Our Direct Import partner has confirmed that they need to make a fix to their integration with Macy's. Their Relations Department is actively working with Macy's to resolve this issue! Barclays: We are investigating an elevated number of errors connecting to Barclays accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register. MBNA Canada: We were investigating an issue causing transactions to import with swapped inflows and outflows, but our Direct Import partner believes they've resolved this for any transactions that occur after May 18th. Simple Bank: We are investigating an issue causing transactions to not import. Our Direct Import partner has confirmed that they need to make a fix to their integration with Simple and are actively working on a resolution.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly