Active Incident

Incident Status

Operational

Components

Direct Import Provider



March 23, 2017 4:28PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Barclay Card . A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!
USAAOperational

Incident Status

Operational

Components

Direct Import Provider



March 24, 2017 4:30PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with USAA. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

Incident Status

Operational

Components

Direct Import Provider



March 17, 2017 8:13PM UTC
[Monitoring] We're seeing an increasing number or errors with direct import for many users, regardless of financial institution. Our Direct Import partner is aware of the issue and actively working to resolve it.

March 25, 2017 1:39AM UTC
[Monitoring] Our Direct Import Partner resolved the connectivity issue affecting many financial institutions. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

Incident Status

Operational

Components

Direct Import Provider



March 24, 2017 1:31PM UTC
[Monitoring] Paypal: Our Direct Import partner has confirmed that they need to make a fix to their integration with Paypal. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it! Macy's: Our Direct Import partner has confirmed that they need to make a fix to their integration with Macy's. Their Relations Department is actively working with Macy's to resolve this issue! President's Choice: Our Direct Import Partner re-established their integration with President’s Choice.  A majority of accounts are now connected and importing. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect or import transactions, write in to help@ynab.com! SunTrust: We are investigating an elevated number of errors connecting to SunTrust accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

Heroku

Recurly