Active Incident
Bank of America - Old Transactions ReimportingOperational

Incident Status

Operational

Components

Direct Import Provider


May 23, 2018 2:44AM UTC
[Investigating] We are investigating an elevated number of occurrences of old transactions reimporting into Bank of America accounts with new dates. We've got enough examples for our provider, so please feel free to delete any that don't belong and reconcile your accounts to ensure your balances are correct. Thank you for your patience while we work with our Direct Import partner on this issue!
Barclaycard US - Connection IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


April 29, 2018 5:42PM UTC
[Investigating] We are investigating an elevated number of errors connecting to Barclaycard US accounts, which appear to be related to recent changes Barclaycard has made to their website (as mentioned in a message Barclays has been sending to their customers). While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register. Thank you for your patience!

May 10, 2018 7:21PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with Barclaycard US. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!
PayPal - Stuck in log in loop when connectingOperational

Incident Status

Operational

Components

Direct Import Provider


March 19, 2018 7:19PM UTC
[Investigating] We are investigating an issue with connecting to PayPal accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by waiting a short time and then clicking the import button at the top of your account register.

April 21, 2018 3:42PM UTC
[Monitoring] Our Direct Import Partner re-established their integration with PayPal. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

May 2, 2018 11:15PM UTC
[Monitoring] Many users are still reporting connection issues with PayPal. Our Direct Import partner is finding each one to be unique, which is making it difficult to pin down the exact cause. We're continuing to work with them on this, though, so thank you for your patience!
TD Canada Trust - Connection IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


February 25, 2018 7:38PM UTC
[Investigating] We are investigating an elevated number of errors connecting to TD Canada Trust accounts. While we work with our Direct Import partner on this issue, you may be able to reconnect by clicking the import button at the top of your account register.

March 6, 2018 6:24PM UTC
[Investigating] This issue with TD Canada is confirmed as being widespread. Our Direct Import partner is aware of how many users this is affecting and it's still being very actively worked on. Thank you for your patience!

April 3, 2018 4:20PM UTC
[Identified] Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Canada Trust. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party partner to make some corresponding changes on their end. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience!

May 9, 2018 5:24PM UTC
[Monitoring] Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. So for now we're continuing to monitor this issue.
Other Financial Institution IssuesOperational

Incident Status

Operational

Components

Direct Import Provider


April 21, 2018 1:31PM UTC
[Monitoring] America First Credit Union: Our Direct Import Partner re-established their integration with America 1st. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com! TD Bank USA: Our Direct Import partner has confirmed that they need to make a fix to their integration with TD Bank USA. They’re actively working on it, but it's an especially complex issue so they believe it's going to require a long-term fix. Thank you for your patience! Update: Our Direct Import Partner had made some headway with this connection! However, based off of the current connection success rates we're seeing, we're not confident they've made a 100% recovery yet. So for now we're continuing to monitor this issue. Navy Federal Credit Union: Our Direct Import Partner re-established their integration with Navy Federal Credit Union. A majority of accounts are now connected. We’ll continue to monitor the situation for the next few days. If you’re still unable to connect, write in to help@ynab.com!

Web Application and API

Operational

YouNeedABudget.com

Operational

Direct Import Provider

Operational

Subscription Provider

Operational

YNAB 4 - Migration

Operational

External Services

GoToMeeting

Heroku

Recurly

Scheduled Maintenance

Direct Import MaintenancePlanned Maintenance

Schedule

May 28, 2018 5:00AM - 9:00AM UTC

Components

Direct Import Provider

Description

One of our Direct Import Providers will perform system maintenance this Monday, May 28, 2018, starting at 1:00 am Eastern Time, lasting 4 hours. During that time, you might see errors when trying to connect to bank accounts.